HESK version 2.4 BETA (test version)

[ruffmeister]

hi there i dont get to specify a prefix on the upgrade screen

[ruffmeister]

Hi there,

deleted the default entry on the 2.4 settings.php file and changed them to the prefix from 2.3 settings.php

[Klemen]

No, because upgrade uses the one set in the hesk_settings.inc.php. Note that when upgrading you mustn't upload a new settings file, the old one (version 2.3 with correct MySQL settings) needs to be there for the upgrade to work properly.

[ruffmeister]

Hi Klemen,

Working a treat thus far

Quick query if i may

Is it possible for anyone to reply to a ticket email and get the update on the call or is it limited to the email address that logged the call? if not is it easy to change?

[Klemen]

I don't recommend it as it could lead to issues.

That said, you would have to delete this from inc/pipe_functions.inc.php

Code: Select all

	        // Do email addresses match?
	        if ( strpos( strtolower($ticket['email']), strtolower($tmpvar['email']) ) === false )
	        {
	        	$tmpvar['trackid'] = '';
	        }

[lupolo]

Not possible to add another email to the ticket with "," separator. Both fron en back-office.

[Klemen]

Do you have "Multiple emails" enabled?

Settings > Email > Other > Multiple emails: [?] Allow customers to enter multiple contact emails

[lupolo]

Do you have "Multiple emails" enabled?

Settings > Email > Other > Multiple emails: [?] Allow customers to enter multiple contact emails

haha .. new option, that did the trick!

ps my attachments still doesnt work, it was a clean update 2.3 to 2.4 ..

[Klemen]

Have you checked php.ini settings?

Can you upload a simple small text file or no file at all?

[ruffmeister]

thanks - that has worked.

[lupolo]

Have you checked php.ini settings?

Can you upload a simple small text file or no file at all?

I cannot check my php.ini setting (shared server), but with 2.3 i can send any attachment, with the upgraded version any. The error is that the path issent oke.

[Klemen]

Version 2.4 uses the same code for file handling as 2.3.

If you save this code as "test.php", upload to your server and open it in browser, what does it say?

Code: Select all

<i>upload_max_filesize</i>: <?php echo @ini_get('upload_max_filesize'); ?><br />
<?php
if ( version_compare(phpversion(), '5.2.12', '>=') )
{
echo '<i>max_file_uploads</i>: ' . @ini_get('max_file_uploads') . '<br />';
}
?>
<i>post_max_size</i>: <?php echo @ini_get('post_max_size'); ?><br />

[lupolo]

Version 2.4 uses the same code for file handling as 2.3.

If you save this code as "test.php", upload to your server and open it in browser, what does it say?

Code: Select all

<i>upload_max_filesize</i>: <?php echo @ini_get('upload_max_filesize'); ?><br />
<?php
if ( version_compare(phpversion(), '5.2.12', '>=') )
{
echo '<i>max_file_uploads</i>: ' . @ini_get('max_file_uploads') . '<br />';
}
?>
<i>post_max_size</i>: <?php echo @ini_get('post_max_size'); ?><br />

My info:upload_max_filesize: 32M
max_file_uploads: 20
post_max_size: 32M

Found the problem! It looks like it have chanced my root setting ... it have put /admin behind it. Doent know how but its there. Maybe its a nice addon to use the output ass max size in the admin pannel?

[Klemen]

Already done - final release of 2.4 will show these settings and show a warning when HESK setting is larger than what php.ini allows.

If you find any other problems with 2.4 (few have already been found and fixed) please do let me know.

[lupolo]

How to cronjob the POP email? And wenn receiving mail on with category would the ticket get?