How to Transfer to New Hosting Account

Helpdesk for my helpdesk software

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debjaz
Posts: 1
Joined: Sat May 14, 2011 7:22 am

How to Transfer to New Hosting Account

Post by debjaz »

Version of script: v2.2
Hosting company: Hostgator -> WebHostingPlex
What terms did you try when SEARCHING for a solution: transfer hosting account, transfer to new web host, new hosting


Hi,

I currently have Hesk installed as an add-on domain. I would like to transfer it to a new hosting account, and also make it a primary domain instead of an add-on.

My experience is only with transferring Wordpress sites, so my question is about what to do after I create the new database for this particular site.

After some searching, I believe I have located the file where the database info would be updated:

hesk_settings.inc.php -> /* Database settings */

That part looks straightforward (but please correct me if I'm wrong).

Then I noticed this section: /* Help desk settings */

The third line in the section currently reads:

$hesk_settings['server_path']='/home/whpress/public_html/undertheradarsupport/helpdesk';

So, my main question is this:

Since this will now be a primary domain instead of an add-on domain, should I simply omit the "whpress" (the domain to which the help desk site is now an add-on) in the string so that it reads like this?:

$hesk_settings['server_path']='/home/public_html/undertheradarsupport/helpdesk';


Since this is a first for me, I just thought I should do a reality check before proceeding.

Thanks in advance for any advice!
Klemen
Site Admin
Posts: 10145
Joined: Fri Feb 11, 2005 4:04 pm

Re: How to Transfer to New Hosting Account

Post by Klemen »

Here's a list of things to do:

http://www.hesk.com/knowledgebase/?article=46
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