how to include php code in custom fields ?

[timschulte]

Script URL:
Version of script: 2.2
Hosting company: ezhosting.com
URL of phpinfo.php:
URL of session_test.php:
What terms did you try when SEARCHING for a solution:

$_SERVER['HTTP_REFERER']
REFERER
include

Write your message below:

I'd like to pass some variables to the ticket, such as where they are coming from when they hit the button to create a trouble ticket, so we know where the trouble on the site is occurring without the customer having to enter a page url in a custom field.

I was wondering how I would include the referer in one of the custom fields. When I enter:

<?php echo $_SERVER['HTTP_REFERER']; ?>

in the Options of the custom fields, it simply prints out:

<?php echo $_SERVER['HTTP_REFERER']; ?>

in the custom field, how would I get the script to evaluate the code and not display it ??

I also tried using just

echo $_SERVER['HTTP_REFERER']; without the <?php ?>
$_SERVER['HTTP_REFERER'] and also with just the system variable that I wanted as default

entry in the hesk_settings.inc.php is:

'custom6'=>array('use'=>1,'place'=>0,'type'=>'text','req'=>0,'name'=>'Referer','maxlen'=>255,'value'=>'<?php echo $_SERVER[\'HTTP_REFERER\']; ?>'),

Thanks.

Tim

[Klemen]

You might be better of modifying index.php file. Find

Code: Select all

if ($v['use'] && $v['place']==0)

and paste this ABOVE that code:

Code: Select all

if ($k == 'custom6')
{
echo '<input type="hidden" name="custom6" value="'.strip_tags($_SERVER['HTTP_REFERER']).'" />';
continue;
}

[timschulte]

Thanks that worked like a champ

One thing to remember if you don't want the customer to see those variables, then you need to also place that code in the ticket.php so when they pull up a ticket it hides them.

one suggestion for the next version: please put $_SERVER['HTTP_USER_AGENT'] & $_SERVER['HTTP_REFERER']
along with capturing the ip that the end user is coming from.

I have our pages click straight to the add ticket from within the website, that way I can see where they are coming from when they have troubles, the agent code gives me a heads up to what kind of browser and OS they are using and helps with trouble shooting versus asking them what they are using. just my two cents.

Thanks for a great piece of software!

Tim