email of notification every to staff

[wedlock]

Version of script: 2.2

Write your message below:

I love love love Hesk.
Used the last version for years and loved it, and now I love 2.2. Thanks so much for all your work.

I would want that every email of notification sent to the customer arrives also to all the members of the staff, therefore to every answer. Currently if the staff it answers it only arrives to the customer.

Thanks again.

[Klemen]

Thanks for the kudos.

For the second part, this might be a bit tricky. If I understood correctly, see if this works for you:

1. open admin/admin_reply_ticket.php in Notepad

2. just ABOVE

Code: Select all

/* Send e-mail */

add this

Code: Select all

$admins=array();
$sql = "SELECT `email`,`isadmin`,`categories` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."users` WHERE `notify_new_unassigned`='1'";
$result = hesk_dbQuery($sql);
while ($myuser=hesk_dbFetchAssoc($result))
{
	/* Is this an administrator? */
	if ($myuser['isadmin'])
	{
		$admins[]=$myuser['email'];
		continue;
	}

	/* Not admin, is he allowed this category? */
	$myuser['categories']=explode(',',$myuser['categories']);
	if (in_array($tmpvar['category'],$myuser['categories']))
	{
		$admins[]=$myuser['email'];
		continue;
	}
}
if (count($admins)>0)
{
	$orig_email.=','.implode(',',$admins);
}

I haven't tested it so make sure you backup existing files.

[wedlock]

hello,
.. not work ..

I reassume...
I wanted that when a member of the staff answers an email besides the customer to all the members of the staff arrived.. every.