index.php not loading - blank screen - white screen

[treye]

/*************************************
Title: HESK™ PHP Help Desk Software
Version: Version: 2.1 from 7th August 2009
Author: Author: Klemen Stirn
Demo:
Download:
Website:

Short description: Install of Hesk script on a microsoft web server finished with no errors. Login to admin of Hesk after install worked fine. But when I logged out of the admin and went to the root index.php page of the Hesk install, there was a "blank" page or white screen.

This is the location of the index.php page that I am referring to:

http://www.mywebsite.com/hesk/index.php

*************************************/

To get this page and the other pages located in the hesk root directory to work, I had to edit the value for this line:

define('HESK_PATH','');

This line was changed to:

define('HESK_PATH','./');

I added the ./ in between the last set of single quotes.

Here are all of the pages inside the root directory that had to be changed using the fix mentioned above.

change_status.php
download_attachment.php
index.php
knowledgebase.php
print.php
rate.php
reply_ticket.php
submit_ticket.php
suggest_articles.php
ticket.php

---

If you are having the same type of problem. Try changing the line of code mentioned above. Your situation might be slightly different than mine...but I hope this helps.

Great script!

We plan on purchasing a license after we test it for awhile.

Best,

Treye

[Klemen]

Thanks for sharing. This was reported before and it's been included in the new Hesk version 2.2 (currently in beta testing: viewtopic.php?t=3146 )