Force customers to log in to submit a ticket

Everything related to Hesk - helpdesk software

Moderator: mkoch227

Post Reply
Junk A Lot
Posts: 1
Joined: Thu Apr 08, 2010 11:20 am

Force customers to log in to submit a ticket

Post by Junk A Lot »

Hi

Is there a way to force customers to log in BEFORE they can to submit a ticket?

I don't want an open system and by doing so I can manage who can log in via the adm menu but also avoid the spam prevention question and number check.

I am new to Hesk but it looks very promising. Will probably provide a Danish language file.

/Junk A Lot
Klemen
Site Admin
Posts: 10136
Joined: Fri Feb 11, 2005 4:04 pm

Post by Klemen »

No, this is not something Hesk supports nor do I have plans to add it anytime soon.
Klemen, creator of HESK and PHPJunkyardWas this helpful? You can buy me a drink here Image

Image You should follow me on Twitter here

Help desk software | Cloud help desk | Guestbook | Link manager | Click counter | more PHP Scripts ...

Also browse for php hosting companies, read php books, find php resources and use webmaster tools
dvdangelo
Posts: 4
Joined: Wed Jun 01, 2011 11:18 am

Re: Force customers to log in to submit a ticket

Post by dvdangelo »

I have intergrated a seperate client login and table to give clients and admins/techs seperate front ends and landign pages. please refer to my thread on this
Post Reply