Title: 1
Version: 0.0.1alpha
Author: T
Demo:
Download:
Website:
Short description:
I used the Mootools Javascript library to make the sometimes very long list in the admin_ticket display collapsible. That way you don have to scrool through all the messages but instead you can click on the date of a message and then the whole message will come in view. Kinda like Gmail.
If somebody would like the code, please pm me or leave a note here.
Here is the quick and dirty code (including the short links for adding replaceable content to the message textbox).
(it's a shame we can not upload zip files, this seems to be the only way to share files right now here on Yunkyard)
Get the Javascript and support files at: http://demos.mootools.net/Accordion
admin_ticket.php
Code: Select all
<?php
/*******************************************************************************
* Title: Help Desk Software HESK
* Version: 2.1 from 7th August 2009
* Author: Klemen Stirn
* Website: http://www.hesk.com
********************************************************************************
* COPYRIGHT AND TRADEMARK NOTICE
* Copyright 2005-2009 Klemen Stirn. All Rights Reserved.
* HESK is a trademark of Klemen Stirn.
* The HESK may be used and modified free of charge by anyone
* AS LONG AS COPYRIGHT NOTICES AND ALL THE COMMENTS REMAIN INTACT.
* By using this code you agree to indemnify Klemen Stirn from any
* liability that might arise from it's use.
* Selling the code for this program, in part or full, without prior
* written consent is expressly forbidden.
* Using this code, in part or full, to create derivate work,
* new scripts or products is expressly forbidden. Obtain permission
* before redistributing this software over the Internet or in
* any other medium. In all cases copyright and header must remain intact.
* This Copyright is in full effect in any country that has International
* Trade Agreements with the United States of America or
* with the European Union.
* Removing any of the copyright notices without purchasing a license
* is expressly forbidden. To remove HESK copyright notice you must purchase
* a license for this script. For more information on how to obtain
* a license please visit the page below:
* https://www.hesk.com/buy.php
*******************************************************************************/
define('IN_SCRIPT',1);
define('HESK_PATH','../');
/* Get all the required files and functions */
require(HESK_PATH . 'hesk_settings.inc.php');
require(HESK_PATH . 'inc/common.inc.php');
require(HESK_PATH . 'inc/database.inc.php');
hesk_session_start();
hesk_dbConnect();
hesk_isLoggedIn();
/* Check permissions for this feature */
hesk_checkPermission('can_view_tickets');
$can_del_notes = hesk_checkPermission('can_del_notes',0);
$can_reply = hesk_checkPermission('can_reply_tickets',0);
$can_delete = hesk_checkPermission('can_del_tickets',0);
$can_edit = hesk_checkPermission('can_edit_tickets',0);
$trackingID = strtoupper(hesk_input($_REQUEST['track']));
if (empty($trackingID))
{
print_form();
}
/* Get ticket info */
$sql = "SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."tickets` WHERE `trackid`='".hesk_dbEscape($trackingID)."' LIMIT 1";
$result = hesk_dbQuery($sql);
if (hesk_dbNumRows($result) != 1)
{
hesk_error($hesklang['ticket_not_found']);
}
$ticket = hesk_dbFetchAssoc($result);
/* Get category name and ID */
$sql = "SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`=".hesk_dbEscape($ticket['category'])." LIMIT 1";
$result = hesk_dbQuery($sql);
/* If this category has been deleted use the default category with ID 1 */
if (hesk_dbNumRows($result) != 1)
{
$sql = "SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` WHERE `id`=1 LIMIT 1";
$result = hesk_dbQuery($sql);
}
$category = hesk_dbFetchAssoc($result);
/* Is this user allowed to view tickets inside this category? */
hesk_okCategory($category['id']);
/* Delete post action */
if (isset($_GET['delete_post']) && $can_delete)
{
$n = hesk_isNumber($_GET['delete_post']);
if ($n)
{
$sql = "DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `id`=".hesk_dbEscape($n)." LIMIT 1";
$res = hesk_dbQuery($sql);
$_SESSION['HESK_NOTICE'] = $hesklang['repd'];
$_SESSION['HESK_MESSAGE'] = $hesklang['repl'];
}
header('Location: admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999));
exit();
}
/* Delete notes action */
if (isset($_GET['delnote']))
{
$n = hesk_isNumber($_GET['delnote']);
if ($n)
{
if ($can_del_notes)
{
$sql = "DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` WHERE `id`=".hesk_dbEscape($n)." LIMIT 1";
}
else
{
$sql = "DELETE FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` WHERE `id`=".hesk_dbEscape($n)." AND `who`=".hesk_dbEscape($_SESSION['id'])." LIMIT 1";
}
$res = hesk_dbQuery($sql);
}
header('Location: admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999));
exit();
}
/* Add a note action */
if (isset($_POST['notemsg']))
{
$msg = hesk_input($_POST['notemsg']);
if ($msg)
{
$msg = nl2br(hesk_makeURL($msg));
$sql = "INSERT INTO `".hesk_dbEscape($hesk_settings['db_pfix'])."notes` (`ticket`,`who`,`dt`,`message`) VALUES (
'".hesk_dbEscape($ticket['id'])."',
'".hesk_dbEscape($_SESSION['id'])."',
NOW(),
'".hesk_dbEscape($msg)."')";
hesk_dbQuery($sql);
}
header('Location: admin_ticket.php?track='.$trackingID.'&Refresh='.mt_rand(10000,99999));
exit();
}
/* Print header */
require_once(HESK_PATH . 'inc/header.inc.php');
/* List of categories */
$sql = "SELECT `id`,`name` FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."categories` ORDER BY `cat_order` ASC";
$result = hesk_dbQuery($sql);
$categories_options='';
while ($row=hesk_dbFetchAssoc($result))
{
if ($row['id'] == $ticket['category']) {continue;}
$categories_options.='<option value="'.$row['id'].'">'.$row['name'].'</option>';
}
/* Get replies */
$sql = "SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."replies` WHERE `replyto`='".hesk_dbEscape($ticket['id'])."' ORDER BY `id` ASC";
$result = hesk_dbQuery($sql);
$replies = hesk_dbNumRows($result);
/* Print admin navigation */
require_once(HESK_PATH . 'inc/show_admin_nav.inc.php');
?>
</td>
</tr>
<tr>
<td>
<?php
if(isset($_SESSION['HESK_NOTICE']))
{
?>
<div align="center">
<table border="0" width="600" id="ok" cellspacing="0" cellpadding="3">
<tr>
<td align="left" class="ok_header"> <img src="../img/ok.gif" style="vertical-align:text-bottom" width="16" height="16" alt="" /> <?php echo $_SESSION['HESK_NOTICE']; ?></td>
</tr>
<tr>
<td align="left" class="ok_body"><?php echo $_SESSION['HESK_MESSAGE']; ?></td>
</tr>
</table>
</div>
<br />
<?php
unset($_SESSION['HESK_NOTICE']);
unset($_SESSION['HESK_MESSAGE']);
}
if(isset($_SESSION['HESK_ERROR']))
{
?>
<div align="center">
<table border="0" width="600" id="error" cellspacing="0" cellpadding="3">
<tr>
<td align="left" class="error_header"> <img src="../img/error.gif" style="vertical-align:text-bottom" width="16" height="16" alt="" /> <?php echo $hesklang['error']; ?></td>
</tr>
<tr>
<td align="left" class="error_body"><?php echo $_SESSION['HESK_MESSAGE']; ?></td>
</tr>
</table>
</div>
<br />
<?php
unset($_SESSION['HESK_ERROR']);
unset($_SESSION['HESK_MESSAGE']);
}
?>
<h3 align="center"><?php echo $ticket['subject']; ?></h3>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="../img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="../img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<!-- START TICKET HEAD -->
<table border="0" cellspacing="1" cellpadding="1">
<?php
echo '
<tr>
<td>'.$hesklang['trackID'].': </td>
<td>'.$trackingID.'</td>
</tr>
<tr>
<td>'.$hesklang['ticket_status'].': </td>
<td>';
$random=rand(10000,99999);
switch ($ticket['status'])
{
case 0:
echo '<font class="open">'.$hesklang['open'].'</font> [<a
href="change_status.php?track='.$trackingID.'&s=3&Refresh='.$random.'">'.$hesklang['close_action'].'</a>]';
break;
case 1:
echo '<font class="waitingreply">'.$hesklang['wait_staff_reply'].'</font> [<a
href="change_status.php?track='.$trackingID.'&s=3&Refresh='.$random.'">'.$hesklang['close_action'].'</a>]';
break;
case 2:
echo '<font class="replied">'.$hesklang['wait_cust_reply'].'</font> [<a
href="change_status.php?track='.$trackingID.'&s=3&Refresh='.$random.'">'.$hesklang['close_action'].'</a>]';
break;
default:
echo '<font class="resolved">'.$hesklang['closed'].'</font> [<a
href="change_status.php?track='.$trackingID.'&s=1&Refresh='.$random.'">'.$hesklang['open_action'].'</a>]';
}
echo '</td>
</tr>
<tr>
<td>'.$hesklang['created_on'].': </td>
<td>'.hesk_date($ticket['dt']).'</td>
</tr>
<tr>
<td>'.$hesklang['last_update'].': </td>
<td>'.hesk_date($ticket['lastchange']).'</td>
</tr>
<tr>
<td>'.$hesklang['last_replier'].': </td>
<td>';
if ($ticket['lastreplier']) {echo $hesklang['staff'];}
else {echo $hesklang['customer'];}
echo '</td>
</tr>
<tr>
<td>'.$hesklang['category'].': </td>
<td>
<form style="margin-bottom:0;" action="move_category.php" method="post">
'.$category['name'].' <i>'.$hesklang['move_to_catgory'].'</i> <select name="category">
<option value="" selected="selected">'.$hesklang['select'].'</option>'.$categories_options.'</select>
<input type="submit" value="'.$hesklang['move'].'" class="orangebutton" onmouseover="hesk_btn(this,\'orangebuttonover\');" onmouseout="hesk_btn(this,\'orangebutton\');" /><input type="hidden" name="track" value="'.$trackingID.'" />
</form>
</td>
</tr>
<tr>
<td>'.$hesklang['replies'].': </td>
<td>'.$replies.'</td>
</tr>
<tr>
<td>'.$hesklang['priority'].': </td>
<td>
<form style="margin-bottom:0;" action="priority.php" method="post">';
$options = array(
1 => '<option value="1">'.$hesklang['high'].'</option>',
2 => '<option value="2">'.$hesklang['medium'].'</option>',
3 => '<option value="3">'.$hesklang['low'].'</option>'
);
switch ($ticket['priority'])
{
case 1:
echo '<font class="important">'.$hesklang['high'].'</font>';
unset($options[1]);
break;
case 2:
echo '<font class="medium">'.$hesklang['medium'].'</font>';
unset($options[2]);
break;
default:
echo $hesklang['low'];
unset($options[3]);
}
echo ' <i>'.$hesklang['change_priority'].'</i> <select name="priority">';
foreach ($options as $option)
{
echo $option;
}
echo '</select>
<input type="submit" value="'.$hesklang['chg'].'" class="orangebutton" onmouseover="hesk_btn(this,\'orangebuttonover\');" onmouseout="hesk_btn(this,\'orangebutton\');" /><input type="hidden" name="track" value="'.$trackingID.'" />
</form>
</td>
</tr>
<tr>
<td>'.$hesklang['archived'].': </td>
<td>';
$can_archive = hesk_checkPermission('can_add_archive',0);
if ($ticket['archive'])
{
echo $hesklang['yes'];
if ($can_archive)
{
echo ' [<a href="archive.php?track='.$trackingID.'&archived=0">'.$hesklang['remove_archive'].'</a>]';
}
}
else
{
echo $hesklang['no'];
if ($can_archive)
{
echo ' [<a href="archive.php?track='.$trackingID.'&archived=1">'.$hesklang['add_archive'].'</a>]';
}
}
?>
</td>
</tr>
</table>
<br />
<table border="0" width="100%" cellspacing="0" cellpadding="2">
<tr>
<td><b><i><?php echo $hesklang['notes']; ?>:</i></b>
<?php
if ($can_reply)
{
?>
<a href="Javascript:void(0)" onclick="Javascript:hesk_toggleLayerDisplay('notesform')"><?php echo $hesklang['addnote']; ?></a>
<?php
}
?>
<div id="notesform" style="display:none">
<form method="post" action="admin_ticket.php" style="margin:0px; padding:0px;">
<textarea name="notemsg" rows="6" cols="60"><?php echo "$ticket[name],\n\n"; ?></textarea><br />
<input type="submit" value="<?php echo $hesklang['s']; ?>" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" /><input type="hidden" name="track" value="<?php echo $trackingID; ?>" />
<i><?php echo $hesklang['nhid']; ?></i>
</form>
</div>
</td>
<td> </td>
</tr>
<?php
$sql = 'SELECT t1.*, t2.`name` FROM `'.hesk_dbEscape($hesk_settings['db_pfix']).'notes` AS t1 LEFT JOIN `'.hesk_dbEscape($hesk_settings['db_pfix']).'users` AS t2 ON t1.`who` = t2.`id` WHERE `ticket`='.hesk_dbEscape($ticket['id']).' ORDER BY t1.`id` ASC';
$res = hesk_dbQuery($sql);
while ($note = hesk_dbFetchAssoc($res))
{
?>
<tr>
<td>
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<td class="notes"><i><?php echo $hesklang['noteby']; ?> <b><?php echo $note['name']; ?></b></i> - <?php echo hesk_date($note['dt']); ?><br /><img src="../img/blank.gif" border="0" width="5" height="5" alt="" /><br />
<?php echo $note['message']; ?></td>
</tr>
</table>
</td>
<?php
if ($can_del_notes || $note['who'] == $_SESSION['id'])
{
?>
<td width="1" valign="top"><a href="admin_ticket.php?track=<?php echo $trackingID; ?>&Refresh=<?php echo mt_rand(10000,99999); ?>&delnote=<?php echo $note['id']; ?>" onclick="return hesk_confirmExecute('<?php echo $hesklang['delnote'].'?'; ?>');"><img src="../img/delete.png" alt="<?php echo $hesklang['delnote']; ?>" title="<?php echo $hesklang['delnote']; ?>" width="16" height="16" /></a></td>
<?php
}
else
{
echo '<td width="1" valign="top"> </td>';
}
?>
</tr>
<?php
}
?>
</table>
<!-- END TICKET HEAD -->
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<br />
<!-- T 31012010 -->
<link rel="stylesheet" href="../demo.css" type="text/css" />
<script type="text/javascript" src="../mootools.js"></script>
<script type="text/javascript" src="../demo.js"></script>
<!--/ T 31012010 -->
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="../img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="../img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<!-- START TICKET REPLIES -->
<table border="0" cellspacing="1" cellpadding="1" width="100%">
<tr>
<td class="ticketalt">
<table border="0" cellspacing="0" cellpadding="0" width="100%">
<tr>
<td valign="top">
<table border="0" cellspacing="1">
<tr>
<td><?php echo $hesklang['date']; ?>:</td>
<td><?php echo hesk_date($ticket['dt']); ?></td>
</tr>
<tr>
<td><?php echo $hesklang['name']; ?>:</td>
<td><?php echo $ticket['name']; ?></td>
</tr>
<tr>
<td><?php echo $hesklang['email']; ?>:</td>
<td><a href="mailto:<?php echo $ticket['email']; ?>"><?php echo $ticket['email']; ?></a></td>
</tr>
<tr>
<td><?php echo $hesklang['ip']; ?>:</td>
<td><?php echo $ticket['ip']; ?></td>
</tr>
</table>
</td>
<td style="text-align:right; vertical-align:top;">
<a href="../print.php?track=<?php echo $trackingID; ?>" target="_blank"><img src="../img/print.png" width="16" height="16" alt="<?php echo $hesklang['printer_friendly']; ?>" title="<?php echo $hesklang['printer_friendly']; ?>" border="0" /></a>
<?php
if ($can_edit)
{
?>
<a href="edit_post.php?track=<?php echo $trackingID; ?>"><img src="../img/edit.png" width="16" height="16" alt="<?php echo $hesklang['edtt']; ?>" title="<?php echo $hesklang['edtt']; ?>" border="0" /></a>
<?php
}
if ($can_delete)
{
?>
<a href="delete_tickets.php?track=<?php echo $trackingID; ?>&Refresh=<?php echo mt_rand(10000,99999); ?>&delete_ticket=1" onclick="return hesk_confirmExecute('<?php echo $hesklang['dele'].'?'; ?>');"><img src="../img/delete_ticket.png" width="16" height="16" alt="<?php echo $hesklang['dele']; ?>" title="<?php echo $hesklang['dele']; ?>" border="0" /></a>
<?php
}
?>
</td>
</tr>
</table>
<hr/>
<?php
/* custom fields before message */
$print_table = 0;
$myclass = ' class="tickettd"';
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && $v['place']==0)
{
if ($print_table == 0)
{
echo '<table border="0" cellspacing="1" cellpadding="2">';
$print_table = 1;
}
echo '
<tr>
<td valign="top" '.$myclass.'>'.$v['name'].':</td>
<td valign="top" '.$myclass.'>'.$ticket[$k].'</td>
</tr>
';
}
}
if ($print_table)
{
echo '</table>';
}
?>
<p><b><?php echo $hesklang['message']; ?>:</b></p>
<p><?php echo $ticket['message']; ?><br /> </p>
<?php
/* custom fields after message */
$print_table = 0;
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'] && $v['place'])
{
if ($print_table == 0)
{
echo '<table border="0" cellspacing="1" cellpadding="2">';
$print_table = 1;
}
echo '
<tr>
<td valign="top" '.$myclass.'>'.$v['name'].':</td>
<td valign="top" '.$myclass.'>'.$ticket[$k].'</td>
</tr>
';
}
}
if ($print_table)
{
echo '</table>';
}
?>
<?php
if ($hesk_settings['attachments']['use'] && !empty($ticket['attachments'])) {
echo '<p><b>'.$hesklang['attachments'].':</b><br />';
$att=explode(',',substr($ticket['attachments'], 0, -1));
foreach ($att as $myatt) {
list($att_id, $att_name) = explode('#', $myatt);
echo '<img src="../img/clip.png" width="16" height="16" alt="'.$att_name.'" style="align:text-bottom" /><a href="../download_attachment.php?att_id='.$att_id.'&track='.$trackingID.'">'.$att_name.'</a><br />';
}
echo '</p>';
}
?>
</td>
</tr>
<?php
$i=1;
while ($reply = hesk_dbFetchAssoc($result))
{
if ($i) {$color='class="ticketrow"'; $i=0;}
else {$color='class="ticketalt"'; $i=1;}
$reply['dt']=hesk_date($reply['dt']);
?>
<tr>
<td <?php echo $color; ?>><div id="accordion">
<table border="0" cellspacing="0" cellpadding="0" width="100%">
<tr>
<td valign="top">
<table border="0" cellspacing="1">
<tr>
<td><?php echo $hesklang['date']; ?>:</td>
<td><h3 class="toggler"><?php echo $reply['dt']; ?></h3></td>
</tr>
<tr>
<td><?php echo $hesklang['name']; ?>:</td>
<td><?php echo $reply['name']; ?></td>
</tr>
</table>
</td>
<td style="text-align:right; vertical-align:top;">
<a href="../print.php?track=<?php echo $trackingID; ?>" target="_blank"><img src="../img/print.png" width="16" height="16" alt="<?php echo $hesklang['printer_friendly']; ?>" title="<?php echo $hesklang['printer_friendly']; ?>" border="0" /></a>
<?php
if ($can_edit)
{
?>
<a href="edit_post.php?track=<?php echo $trackingID; ?>&reply=<?php echo $reply['id']; ?>"><img src="../img/edit.png" width="16" height="16" alt="<?php echo $hesklang['edtt']; ?>" title="<?php echo $hesklang['edtt']; ?>" border="0" /></a>
<?php
}
if ($can_delete)
{
?>
<a href="admin_ticket.php?track=<?php echo $trackingID; ?>&Refresh=<?php echo mt_rand(10000,99999); ?>&delete_post=<?php echo $reply['id']; ?>" onclick="return hesk_confirmExecute('<?php echo $hesklang['delt'].'?'; ?>');"><img src="../img/delete.png" width="16" height="16" alt="<?php echo $hesklang['delt']; ?>" title="<?php echo $hesklang['delt']; ?>" border="0" /></a>
<?php
}
?>
</td>
</tr>
</table>
<!-- T 31012010 -->
<div class="element">
<!--/ T 31012010 -->
<p><b><?php echo $hesklang['message']; ?>:</b></p>
<p><?php echo $reply['message']; ?></p>
<!-- T 31012010 -->
</div>
<!--/ T 31012010 -->
<?php
if ($hesk_settings['attachments']['use'] && !empty($reply['attachments']))
{
echo '<p><b>'.$hesklang['attachments'].':</b><br />';
$att=explode(',',substr($reply['attachments'], 0, -1));
foreach ($att as $myatt)
{
list($att_id, $att_name) = explode('#', $myatt);
echo '<img src="../img/clip.png" width="16" height="16" alt="'.$att_name.'" style="align:text-bottom" /><a href="../download_attachment.php?att_id='.$att_id.'&track='.$trackingID.'">'.$att_name.'</a><br />';
}
echo '</p>';
}
if ($hesk_settings['rating'] && $reply['staffid'])
{
if ($reply['rating']==1)
{
echo '<p class="rate">'.$hesklang['rnh'].'</p>';
}
elseif ($reply['rating']==5)
{
echo '<p class="rate">'.$hesklang['rh'].'</p>';
}
}
echo '</td></tr>';
}
?>
</table>
<!-- END TICKET REPLIES -->
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<?php
if ($can_reply)
{
?>
<!-- START REPLY FORM -->
<br /><hr />
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="../img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="../img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<h3 align="center"><?php echo $hesklang['add_reply']; ?></h3>
<script language="javascript" type="text/javascript"><!--
var myMsgTxt = new Array();
myMsgTxt[0]='';
<?php
/* CANNED RESPONSES */
$options='';
$sql = "SELECT * FROM `".hesk_dbEscape($hesk_settings['db_pfix'])."std_replies` ORDER BY `reply_order` ASC";
$result = hesk_dbQuery($sql);
while ($mysaved=hesk_dbFetchRow($result))
{
$options .= "<option value=\"$mysaved[0]\">$mysaved[1]</option>\n";
echo 'myMsgTxt['.$mysaved[0].']=\''.str_replace("\r\n","\\r\\n' + \r\n'", addslashes($mysaved[2]))."';\n";
$i++;
}
?>
function setMessage(msgid)
{
var myMsg=myMsgTxt[msgid];
if (myMsg == '')
{
if (document.form1.mode[0].checked)
{
document.getElementById('message').value = '';
}
return true;
}
myMsg = myMsg.replace(/%%HESK_NAME%%/g, '<?php echo hesk_jsString($ticket['name']); ?>');
myMsg = myMsg.replace(/%%HESK_EMAIL%%/g, '<?php echo hesk_jsString($ticket['email']); ?>');
myMsg = myMsg.replace(/%%HESK_custom1%%/g, '<?php echo hesk_jsString($ticket['custom1']); ?>');
myMsg = myMsg.replace(/%%HESK_custom2%%/g, '<?php echo hesk_jsString($ticket['custom2']); ?>');
myMsg = myMsg.replace(/%%HESK_custom3%%/g, '<?php echo hesk_jsString($ticket['custom3']); ?>');
myMsg = myMsg.replace(/%%HESK_custom4%%/g, '<?php echo hesk_jsString($ticket['custom4']); ?>');
myMsg = myMsg.replace(/%%HESK_custom5%%/g, '<?php echo hesk_jsString($ticket['custom5']); ?>');
myMsg = myMsg.replace(/%%HESK_custom6%%/g, '<?php echo hesk_jsString($ticket['custom6']); ?>');
myMsg = myMsg.replace(/%%HESK_custom7%%/g, '<?php echo hesk_jsString($ticket['custom7']); ?>');
myMsg = myMsg.replace(/%%HESK_custom8%%/g, '<?php echo hesk_jsString($ticket['custom8']); ?>');
myMsg = myMsg.replace(/%%HESK_custom9%%/g, '<?php echo hesk_jsString($ticket['custom9']); ?>');
myMsg = myMsg.replace(/%%HESK_custom10%%/g, '<?php echo hesk_jsString($ticket['custom10']); ?>');
myMsg = myMsg.replace(/%%HESK_custom11%%/g, '<?php echo hesk_jsString($ticket['custom11']); ?>');
myMsg = myMsg.replace(/%%HESK_custom12%%/g, '<?php echo hesk_jsString($ticket['custom12']); ?>');
myMsg = myMsg.replace(/%%HESK_custom13%%/g, '<?php echo hesk_jsString($ticket['custom13']); ?>');
myMsg = myMsg.replace(/%%HESK_custom14%%/g, '<?php echo hesk_jsString($ticket['custom14']); ?>');
myMsg = myMsg.replace(/%%HESK_custom15%%/g, '<?php echo hesk_jsString($ticket['custom15']); ?>');
myMsg = myMsg.replace(/%%HESK_custom16%%/g, '<?php echo hesk_jsString($ticket['custom16']); ?>');
myMsg = myMsg.replace(/%%HESK_custom17%%/g, '<?php echo hesk_jsString($ticket['custom17']); ?>');
myMsg = myMsg.replace(/%%HESK_custom18%%/g, '<?php echo hesk_jsString($ticket['custom18']); ?>');
myMsg = myMsg.replace(/%%HESK_custom19%%/g, '<?php echo hesk_jsString($ticket['custom19']); ?>');
myMsg = myMsg.replace(/%%HESK_custom20%%/g, '<?php echo hesk_jsString($ticket['custom20']); ?>');
if (document.getElementById)
{
if (document.getElementById('moderep').checked)
{
document.getElementById('HeskMsg').innerHTML='<textarea name="message" id="message" rows="12" cols="60">'+myMsg+'</textarea>';
}
else
{
var oldMsg = document.getElementById('message').value;
document.getElementById('HeskMsg').innerHTML='<textarea name="message" id="message" rows="12" cols="60">'+oldMsg+myMsg+'</textarea>';
}
}
else
{
if (document.form1.mode[0].checked)
{
document.form1.message.value=myMsg;
}
else
{
var oldMsg = document.form1.message.value;
document.form1.message.value=oldMsg+myMsg;
}
}
}
//-->
</script>
<form method="post" action="admin_reply_ticket.php" enctype="multipart/form-data" name="form1">
<br />
<div align="center">
<table border="0">
<tr>
<td>
<?php echo $hesklang['select_saved']; ?>:<br />
<select name="saved_replies" onchange="setMessage(this.value)">
<option value="0"> - <?php echo $hesklang['select_empty']; ?> - </option>
<?php echo $options; ?>
</select><br />
<label><input type="radio" name="mode" id="moderep" value="0" checked="checked" /> <?php echo $hesklang['mrep']; ?></label><br />
<label><input type="radio" name="mode" id="modeadd" value="1" /> <?php echo $hesklang['madd']; ?></label>
</td>
</tr>
</table>
</div>
<p align="center"><?php echo $hesklang['message']; ?>: <font class="important">*</font><br />
<span id="HeskMsg"><textarea name="message" id="message" rows="12" cols="60"><?php echo "Beste $ticket[name],\n\n"; ?></textarea>
<!-- 27012010 T -->
<script language="javascript" type="text/javascript"><!--
function confirm_delete()
{
if (confirm('<?php echo $hesklang['delete_saved']; ?>')) {return true;}
else {return false;}
}
function hesk_insertTag(tag) {
var text_to_insert = '%%'+tag+'%%';
hesk_insertAtCursor(document.form1.message, text_to_insert);
document.form1.message.focus();
}
function hesk_insertAtCursor(myField, myValue) {
if (document.selection) {
myField.focus();
sel = document.selection.createRange();
sel.text = myValue;
}
else if (myField.selectionStart || myField.selectionStart == '0') {
var startPos = myField.selectionStart;
var endPos = myField.selectionEnd;
myField.value = myField.value.substring(0, startPos)
+ myValue
+ myField.value.substring(endPos, myField.value.length);
} else {
myField.value += myValue;
}
}
//-->
</script>
<br/><?php echo $hesklang['insert_special']; ?>:<br />
<a href="javascript:void(0)" onclick="hesk_insertTag('HESK_NAME')"><?php echo $hesklang['name']; ?></a> |
<a href="javascript:void(0)" onclick="hesk_insertTag('HESK_EMAIL')"><?php echo $hesklang['email']; ?></a>
<?php
foreach ($hesk_settings['custom_fields'] as $k=>$v)
{
if ($v['use'])
{
echo '| <a href="javascript:void(0)" onclick="hesk_insertTag(\'HESK_'.$k.'\')">'.$v['name'].'</a> ';
}
}
?>
</p>
<!-- /27012010 T -->
</span></p>
<?php
/* attachments */
if ($hesk_settings['attachments']['use'])
{
?>
<p align="center">
<?php
echo $hesklang['attachments'].':<br />';
for ($i=1;$i<=$hesk_settings['attachments']['max_number'];$i++)
{
echo '<input type="file" name="attachment['.$i.']" size="50" /><br />';
}
?>
<?php echo$hesklang['accepted_types']; ?>: <?php echo '*'.implode(', *', $hesk_settings['attachments']['allowed_types']); ?><br />
<?php echo $hesklang['max_file_size']; ?>: <?php echo $hesk_settings['attachments']['max_size']; ?> Kb
(<?php echo sprintf("%01.2f",($hesk_settings['attachments']['max_size']/1024)); ?> Mb)
</p>
<?php
}
?>
<div align="center">
<center>
<table>
<tr>
<td>
<?php
if ($ticket['status']==0||$ticket['status']==1||$ticket['status']==2)
{
echo '<label><input type="checkbox" name="close" value="1" /> '.$hesklang['close_this_ticket'].'</label><br />';
}
?>
<label><input type="checkbox" name="set_priority" value="1" /> <?php echo $hesklang['change_priority']; ?> </label>
<select name="priority">
<option value="3" selected="selected"><?php echo $hesklang['low']; ?></option>
<option value="2"><?php echo $hesklang['medium']; ?></option>
<option value="1"><?php echo $hesklang['high']; ?></option>
</select><br />
<label><input type="checkbox" name="signature" value="1" checked="checked" /> <?php echo $hesklang['attach_sign']; ?></label>
(<a href="profile.php"><?php echo $hesklang['profile_settings']; ?></a>)
</td>
</tr>
</table>
</center>
</div>
<p align="center"><input type="hidden" name="orig_id" value="<?php echo $ticket['id']; ?>" />
<input type="hidden" name="orig_name" value="<?php echo $ticket['name']; ?>" />
<input type="hidden" name="orig_email" value="<?php echo $ticket['email']; ?>" />
<input type="hidden" name="orig_track" value="<?php echo $trackingID; ?>" />
<input type="hidden" name="orig_subject" value="<?php echo $ticket['subject']; ?>" />
<input type="submit" value="<?php echo $hesklang['submit_reply']; ?>" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" /></p>
</form>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<!-- END REPLY FORM -->
<?php
}
require_once(HESK_PATH . 'inc/footer.inc.php');
/*** START FUNCTIONS ***/
function print_form() {
global $hesk_settings, $hesklang;
require_once(HESK_PATH . 'inc/header.inc.php');
?>
<p class="smaller"><a href="<?php echo $hesk_settings['site_url']; ?>"
class="smaller"><?php echo $hesk_settings['site_title']; ?></a> >
<a href="admin_main.php" class="smaller"><?php echo $hesklang['support_panel']; ?></a>
> <?php echo $hesklang['view_ticket']; ?><br /> </p>
</td>
</tr>
<tr>
<td>
<p> </p>
<h3 align="center"><?php echo $hesklang['view_ticket']; ?></h3>
<p> </p>
<form action="admin_ticket.php" method="get">
<div align="center">
<center>
<table class="white" cellspacing="1" cellpadding="8">
<tr>
<td>
<p align="center"><?php echo $hesklang['ticket_trackID']; ?>: <input type="text" name="track" maxlength="10"
size="12"></p>
<p align="center"><input type="hidden" name="Refresh" value="<?php echo rand(10000,99999); ?>">
<input type="submit" value="<?php echo $hesklang['view_ticket']; ?>" class="button"></p>
</td>
</tr>
</table>
</center>
</div>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<p> </p>
<!-- HR -->
<p> </p>
<?php
require_once(HESK_PATH . 'inc/footer.inc.php');
exit();
} // End print_form()
?>
