Admin Page Blank When Trying To Login?

[Michael Silvester]

Script URL: http://www.internetcoaching.org/clients
Version of script: 2.1
Hosting company: Turnkey Internet
URL of phpinfo.php: http://www.internetcoaching.org/clients/phpinfo.php
URL of session_test.php: http://www.internetcoaching.org/clients ... n_test.php
What terms did you try when SEARCHING for a solution:

Admin login, password reset, blank page, admin page blank

Write your message below:

Hi Mate,

For some reason I cannot login as administrator.

I actually get a blank page when I click on the email
link to see a ticket. I have also tried 2 different password
reset tests and I still cant login?

The rest of the script seems to run just fine.

Any help is much appreciated.

[Klemen]

Have you been modifying any of the files? Try uploading the original admin folder again.

Also you can download hesk_settings.inc.php from the server, change

Code: Select all

$hesk_settings['debug_mode']=0;

to

Code: Select all

$hesk_settings['debug_mode']=1;

then see if you get any error messages.

[Michael Silvester]

Hi Mate,

Thanks for your reply...

Yes I have modified the files to say "Coaching ticket"
instead of "Support Ticket" etc.

I have made the changed you asked and now have
an error at the top of the page.

http://www.internetcoaching.org/clients/admin/

Take Care,

Michael Silvester

[Klemen]

The error is in the "text.php" file inside the language/en folder. If you upload the original one admin panel works fine, right?

You can put your text.php file in a Zip archive and post a link to it here, I will see what the error is.

[Michael Silvester]

http://www.internetcoaching.org/text.zip

I have uploaded the text.php file to the
site and it looks like the error is gone now.

And that has fixed the blank pages I think also.

All I need to do is login as admin...but I have
tried every possible username and password
combination I could remember.

It is also not logging in as default name and pass.

Is there an easy way to retrieve the admin pass?

Take Care,

[Klemen]

Here are the instructions to reset your password:
http://www.hesk.com/troubleshooter/trou ... php?step=8

[Michael Silvester]

Hi Mate,

I uploaded that file to my site and I am
getting an error when I go to it.

You can see the error here...
http://www.internetcoaching.org/clients ... _reset.php

Thanks,

Michael Silvester

[Klemen]

That's because you downloaded the password reset file for version 0.94 not version 2.0+. Use the troubleshooter again and make sure you select "We use version 2.0 or higher".

[Michael Silvester]

Ok,

I did that process again.

I selected - We use HESK version 2.0 or newer
Then - I have administrator access
Then - Downloaded/Installed and went to that page.

That is the exact steps I took last time...

And there is still an error.

Code: Select all

Warning: require(language/English.inc.php) [function.require]: failed to open stream: No such file or directory in /home/internet/public_html/clients/admin_pass_reset.php on line 5

Warning: require(language/English.inc.php) [function.require]: failed to open stream: No such file or directory in /home/internet/public_html/clients/admin_pass_reset.php on line 5

Fatal error: require() [function.require]: Failed opening required 'language/English.inc.php' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/internet/public_html/clients/admin_pass_reset.php on line 5

[Klemen]

My bad, the script needs to be updated for Hesk 2.1. You can just delete line 5 from the script and it should work.

Sorry.