[RESOLVED] Make %%HESK_NAME%% work in admin_ticket.php

[Raven]

/*************************************
Title: ?
Version: 2.0
Author:
Demo: N/A
Download: N/A
Website: localhost atm

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Hi, is there any way I can have, "Hi %%HESK_NAME%%," then two line breaks be automatically added to the TextField in admin_ticket.php like the automatic signature (defined within your user profile)?

The only way I can see to do this at the moment is to either manually type the customers name in or make a canned reply and add it everytime. Would be nice to have this already in the TextField so you just need to type/add the main solution/body text.

Thanks

[Klemen]

I have something like this in my HESK, I just might add it as an option to the next version. For now you can open admin_ticket.php in a text editor and change

Code: Select all

<textarea name="message" id="message" rows="12" cols="60"></textarea>

to

Code: Select all

<textarea name="message" id="message" rows="12" cols="60"><?php echo "Hi $ticket[name],\n\n"; ?></textarea>

[Raven]

Awesome, worked a treat Thank you so much for this and yup, your right this would be a cool little feature to include. I like the idea of each user being able to turn it on/off maybe from within their profile or something.

Thank you again

[Petert]

I have something like this in my HESK, I just might add it as an option to the next version. For now you can open admin_ticket.php in a text editor and change

Code: Select all

<textarea name="message" id="message" rows="12" cols="60"></textarea>

to

Code: Select all

<textarea name="message" id="message" rows="12" cols="60"><?php echo "Hi $ticket[name],\n\n"; ?></textarea>

works great, maybe an idea to make this permanent for the next release? Using languagefiles ofcourse

[morsedesign]

Has this mod changed in V2.2?