Session Timed Out

[jdsatlanta]

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Running Hesk with MySQL 5 and PHP 5.2. Getting an error when logging in as Admin about my session has timed out. Only time or a server reboot seem to help.

[Klemen]

There have been numerous posts about this problem - it's a server issue with PHP sessions not working. You can post your phpinfo and session_test files here to confirm it (get them here viewtopic.php?t=138 ) but this is something that your host will have to fix ultimately.

[jdsatlanta]

Ok, so when I open the admin login in IE7 and log in I get the session time out issue.

When I do it in FireFox, it works perfectly.

I am sure that it is an issue with IE Settings, just not sure which. Can anyone shed some light on a good place to start in IE?

[Klemen]

IE7 works fine with default installation and configuration (so do versions 6 & 8). Do you have any other software installed that might be blocking cookies?

Try creating a new test staff member, post the login info and your Hesk URL here and I can test it with both.

You can also try
viewtopic.php?t=2531

[jdsatlanta]

When on the webserver and using:

http://localhost/hesk/admin

...i can login fine.

From the same server, if I type:

http://galaxy_atl/hesk/admin (galaxy_atl being the server) I get the session timed out issue.....

Any thoughts?

[Klemen]

Does session test work fine (viewtopic.php?t=138)?

[jdsatlanta]

Yes...we had tested that some time ago.

[Klemen]

In that case I'm afraid I can't be of help. The symptoms are those of non-working sessions but without access to the server I can't really say what, why and how.

[Gregg1009]

viewtopic.php?p=11196#11196