cut down submit ticket

[alexkemsley]

Firstly great software and I have purchased a Licence to show our support.
Secondly
I need to be able to pass a cut down version of the submit ticket form from our site (example quick question bottom left on every page of our site):
http://www.hottubs2buy.co.uk/learning_centre.html
to the page: /index.php?a=add.
Maybe as default value in the text boxes?
Any ideas how I might go about this.
Many thanks
Alex Kemsley

[Klemen]

Thanks for supporting my work by purchasing a license!

To have Hesk accept something cut-down as this you would need to disable a few things and yes, add some default values. Try this:

1. login to Hesk, go to Settings
2. Make sure these settings are set to:
- "Use anti-SPAM image" to OFF
- "Use anti-SPAM question" to ON (come up with a question or generate one)
- "Custom fields" uncheck all that are Enabled (if any)

Save any changes.

3. Make a few changes to your Quick question form:
- make sure it submits to the "submit_ticket.php" file on your server
- the "email:" field name must be set to "email" (it already is in your form)
- the "Question" filed should be renamed to "message"
- remove the anti-spam image you have and instead paste the anti-SPAM question you set in the settings and an input field named "question" for the answer, like this:

Code: Select all

<p>Which of the following is an animal: car, dog, house:<br />
<input type="text" name="question" size="10" /></p

- then add a few hidden fields with default values:

Code: Select all

<input type="hidden" name="name" value="Anonymous">
<input type="hidden" name="subject" value="Quick question">
<input type="hidden" name="category" value="1">
<input type="hidden" name="priority" value="2">

That should do the trick.

[alexkemsley]

Thanks very much for that,
Extremly useful.
Have donated a beer.
Enjoy.
Regards,
Alex

[alexkemsley]

Following your most helpful repsonse.
Do you do customer freelance work?
Basically we have a mysql database of questions and responses that needs integrating in with your exclent software. We also need about 850 email questions putting in. I have used software to do this before and I dont think its too complicated. One more thing also needs doing.
I want your software to put the customers into our database instead of holding them in the question and cross referencing the two. The database is there all ready and would just mean inserting name and email into a new entry and the cross referencing.
I would be very interested in a price to do this.
Kind regards,
Alex

[Klemen]

Thanks for the donation!

Sorry, but I can't take any projects at the moment, I have work over my head. I sugges you try posting this as a project for example at www.rentacoder.com