Tickets are answered by staff off.

hollandsedrop · Post by **hollandsedrop** » Fri Apr 24, 2009 7:22 am

/*************************************
Title: Ticket Closed
Version: 2.0
Author:
Demo:
Download:
Website:

Short description:

*************************************/
Our staff have between 8-10. Customers came from the ticket, the staff of one or more tickets are closed without any answer.

Something like this can be done? Tickets are answered by staff off.

a ticket is no answer that off!

Thanks...

Post by **Klemen** » Fri Apr 24, 2009 9:35 am

I'm sorry but I don't understand completely what you mean, can you give an example?

hollandsedrop · Post by **hollandsedrop** » Fri Apr 24, 2009 9:50 am

- New ticket received.
- Staff close it (not answer)

I want that, not directly off the ticket. Close the answer was always.

Post by **Klemen** » Fri Apr 24, 2009 12:45 pm

You can do that like this:

1. open admin panel
2. select all tickets
3. choose "Mark selected tickets as Resolved"
4. click "Execute"

Is this what you meant?

hollandsedrop · Post by **hollandsedrop** » Wed May 13, 2009 2:03 pm

No, I mean that the tickets musn't be closed by our staffs without replying it.

Post by **Klemen** » Wed May 13, 2009 2:33 pm

Oh, in this case you can try editing file "change_status.php" in the admin folder. Open it in notepad and change

Code: Select all

if ($status==3)
{
	$action=$hesklang['closed'];
}

to

Code: Select all

if ($status==3)
{
	hesk_error('You are not allowed to close tickets without replying');
}

hollandsedrop · Post by **hollandsedrop** » Wed May 13, 2009 2:44 pm

PERFECT!

Thanks...

Raven · Post by **Raven** » Tue Oct 20, 2009 1:17 pm

I also use this MOD and it works like a charm

Thank you