Add a custom Field to the ticket list

Helpdesk for my helpdesk software

Moderator: mkoch227

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dbower
Posts: 10
Joined: Sat Jan 31, 2009 5:19 am

Add a custom Field to the ticket list

Post by dbower »

Script URL:
Version of script: 2.0
Hosting company: Internal
URL of phpinfo.php: help.gtweed.com
URL of session_test.php:
What terms did you try when SEARCHING for a solution:
Custom field Ticket list location assign
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I've added a Custom field called "Office Location" I wondering if there is a way to add this field in the ticket list in the Admin web site so we can sort by Office location of end user. This would be helpful because we have multiple Helpdesk staff assigned to different Office locations. A
cata1do
Posts: 6
Joined: Wed Mar 04, 2009 8:07 pm

nice script

Post by cata1do »

hi
edit the file inc\print_tickets.inc.php

on line 223 insert " <th class="admin_white" style="text-align:left; white-space:nowrap;"><a href="show_tickets.php?<?php echo $query; ?>custom1"><?php echo $hesklang['customer']; ?></a></th> "

on line 281 insert " <td class="$color">$ticket[custom1]</td> "

ciao
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