More multi-language support (categories and canned responses)

[MOB]

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I would like the following features to also give us support to multi-languages -- the same way you allowed us to support multi-languages for the Custom Fields.

• Categories
• Canned Responses

Right now, no matter how many different multi-languages we have installed, when a client starts a support ticket, he will only see a single language of categories too choose from when starting the support ticket.

Though we can add a translation there per category line (English/Spanish/Other), but what about hesk systems that may have over a few dozen of languages installed--that would be difficult?

Also, it would be great the no matter the Canned Response we choose, the translated version will be seen by the client -- according to what language he / she has chosen when starting the ticket.

Thanks again for the wonderful script!

[Klemen]

Multi language support will eventually be improved, most likely step-by-step.