Fetching tickets from multiple mailboxes (pop3) [RESOLVED]

[grandfso]

Hello,
In HESK you can only configure a single POP3 account. I tried to find some info on the forums, but couldn't. I am curious if it would be possible to fetch mail from multiple mailboxes ? Messages from each mailbox would fall into a specified category. Any ideas ?

thanks and regards, Radek

[Klemen]

There is no built-in way of doing this.

You would for example have to make multiple copies of the hesk_pop3.php file and manually override settings that start with "$hesk_settings['pop3" inside it.

Then to get each account into a category you would also need to modify the hesk_email2ticket function inside inc/pipe_functions.inc.php to accept category ID as an argument for example and pass a different category ID to the function in each of the hesk_pop3 copies.

[grandfso]

Hi, I am clueless with PHP. I read this viewtopic.php?f=14&t=4799
and this looks almost like the solution, because I understand this will set the category based on contents of the email. I think It would be better, if we were able to specify the Category ID for each instance of hesk_pop3.php and pass it to the hesk_email2ticket function.

thanks and regards, Radek

[grandfso]

EDIT: Below are instructions that allowed me to fetch mail from multiple inboxes into specified categories.

Hi! Right, I almost managed to figure out that to achieve multi-inbox downloads but I have some problem with password, as I am unable to specify it and when I execute the script, it says

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Error: Password error: Authentication failed

. I understand that this is getting the password from the admin panel because I didn't specify it in the PHP file. How do you specify it?

So far I've this is what I figured out...

First you need to skip checking whether POP3 is ON or OFF in Admin Panel
in /inc/mail/hesk_pop3.php
find:

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// Is this feature enabled?
if (empty($hesk_settings['pop3']))
{
	die($hesklang['pfd']);
}

change to:

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// Is this feature enabled?
// if (empty($hesk_settings['pop3']))
// {
//	die($hesklang['pfd']);
//}

in /inc/mail/hesk_pop3.php
Find:

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require(HESK_PATH . 'hesk_settings.inc.php');

Underneath add (remember to put your own details there):

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$hesk_settings['pop3_host_name']='mail.server.com';
$hesk_settings['pop3_host_port']=110;
$hesk_settings['pop3_tls']=0;
$hesk_settings['pop3_user']='user@server.com';
$hesk_settings['pop3_password']='password';

in /inc/mail/hesk_pop3.php
find:

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define('HESK_PATH', dirname(dirname(dirname(__FILE__))) . '/');

underneath add:

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define('CATEGORY',1);

in /inc/pipe_functions.inc.php
find:

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$tmpvar['category'] 	= 1;

change to:

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$tmpvar['category'] 	= CATEGORY;

Now you're all set up To add new inbox for HESK to check and create tasks from that inbox into specified category just make a copy of /inc/mail/hesk_pop3.php and edit the target category ID in define('CATEGORY',1);
Next define the details required to connect to the mailbox (the code added below require(HESK_PATH . 'hesk_settings.inc.php');

Then just call this file via browser or CRON.


thanks and regards, grand

[Klemen]

A few lines down, search the file for $hesk_settings['pop3_user'] and $hesk_settings['pop3_password']

However, instead of finding and modifying all the lines it may be easier to find

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require(HESK_PATH . 'hesk_settings.inc.php');

And below that paste your new details (to overwrite imported settings):

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$hesk_settings['pop3_host_name']='mail.server.com';
$hesk_settings['pop3_host_port']=110;
$hesk_settings['pop3_tls']=0;
$hesk_settings['pop3_user']='user@server.com';
$hesk_settings['pop3_password']='password';

[grandfso]

Hi Klemen! Thank you for this piece of code ! I've updated my earlier post to include complete instructions on how to get this done so this can be useful for others as well.

thanks and regards, Radek