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Hesk - helpdesk software

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New version of HESK: 3.6.1

Last post by Klemen « Sat Jun 21, 2025 12:52 pm
Replies: 1
by Klemen » Wed Jun 11, 2025 6:46 pm

1 Replies

150 Views

Last post by Klemen
Sat Jun 21, 2025 12:52 pm
READ THIS BEFORE POSTING

Last post by Klemen « Sat Apr 23, 2005 10:02 pm

by Klemen » Sat Apr 23, 2005 10:02 pm

0 Replies

30667 Views

Last post by Klemen
Sat Apr 23, 2005 10:02 pm

Topics

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Last post

How to format emails to be transformed in ticket

Last post by Klemen « Sun Mar 09, 2025 5:52 pm
Replies: 1
by Orazio » Sun Mar 09, 2025 4:39 pm

1 Replies

5865 Views

Last post by Klemen
Sun Mar 09, 2025 5:52 pm
Edit Customers without email-address is not possible

Last post by Klemen « Sat Mar 08, 2025 2:47 pm
Replies: 4
by lepool » Thu Mar 06, 2025 11:13 pm

4 Replies

10396 Views

Last post by Klemen
Sat Mar 08, 2025 2:47 pm
New version of HESK: 3.5.3

Last post by Klemen « Sat Mar 08, 2025 2:47 pm

by Klemen » Sat Mar 08, 2025 2:47 pm

0 Replies

8036 Views

Last post by Klemen
Sat Mar 08, 2025 2:47 pm
new customers

Last post by Klemen « Fri Mar 07, 2025 5:08 pm
Replies: 3
by PHPtetris » Wed Mar 05, 2025 5:07 pm

3 Replies

9380 Views

Last post by Klemen
Fri Mar 07, 2025 5:08 pm
Want to know about mentioned permission.

Last post by Klemen « Wed Mar 05, 2025 1:12 pm
Replies: 1
by pranavmankar1 » Wed Mar 05, 2025 12:11 pm

1 Replies

5536 Views

Last post by Klemen
Wed Mar 05, 2025 1:12 pm
Can't create ticket by email.

Last post by Klemen « Sun Mar 02, 2025 1:00 pm
Replies: 7
by rgstrdb » Fri Feb 28, 2025 12:39 pm

7 Replies

14688 Views

Last post by Klemen
Sun Mar 02, 2025 1:00 pm
403 Forbidden Error PLUS my solution

Last post by Klemen « Sun Mar 02, 2025 9:17 am
Replies: 1
by agtred99 » Sun Mar 02, 2025 4:19 am

1 Replies

5513 Views

Last post by Klemen
Sun Mar 02, 2025 9:17 am
Report on the Update to 3.5.0 and Results of the First Day of Operation

Last post by Klemen « Wed Feb 26, 2025 7:57 pm
Replies: 21
by shddcit » Tue Nov 05, 2024 4:05 pm
1

2
21 Replies

37991 Views

Last post by Klemen
Wed Feb 26, 2025 7:57 pm
Tickets anonymized after update

Last post by Klemen « Tue Feb 25, 2025 3:59 pm
Replies: 7
by shadedk » Mon Feb 24, 2025 12:40 am

7 Replies

15198 Views

Last post by Klemen
Tue Feb 25, 2025 3:59 pm
Editing ticket with Select Box

Last post by buxreptref « Sun Feb 23, 2025 8:07 am
Replies: 5
by cwyenberg » Sat Jun 16, 2018 1:02 am

5 Replies

10058 Views

Last post by buxreptref
Sun Feb 23, 2025 8:07 am
Content of custom (drop down) filed is getting lost when edit the ticket

Last post by Klemen « Sat Feb 22, 2025 9:54 pm
Replies: 4
by buxreptref » Sat Feb 22, 2025 5:59 pm

4 Replies

9897 Views

Last post by Klemen
Sat Feb 22, 2025 9:54 pm
prohibit customers from using IP addresses for employees?

Last post by Marcel_164 « Fri Feb 21, 2025 8:43 pm
Replies: 4
by Marcel_164 » Fri Feb 21, 2025 11:23 am

4 Replies

9174 Views

Last post by Marcel_164
Fri Feb 21, 2025 8:43 pm
Custom Fields

Last post by Marcel_164 « Fri Feb 21, 2025 8:43 pm
Replies: 4
by Marcel_164 » Fri Feb 21, 2025 2:27 pm

4 Replies

9477 Views

Last post by Marcel_164
Fri Feb 21, 2025 8:43 pm
Бесплатная версия модули

Last post by Klemen « Wed Feb 19, 2025 12:15 pm
Replies: 1
by saha85 » Wed Feb 19, 2025 11:18 am

1 Replies

7825 Views

Last post by Klemen
Wed Feb 19, 2025 12:15 pm
Mobile hard ticket display in the administrator section

Last post by Steph « Sun Feb 16, 2025 8:27 pm
Replies: 4
by Steph » Sun Feb 16, 2025 1:57 pm

4 Replies

12431 Views

Last post by Steph
Sun Feb 16, 2025 8:27 pm
Custom number field

Last post by crina64 « Fri Feb 14, 2025 7:03 am
Replies: 2
by crina64 » Thu Feb 13, 2025 7:13 am

2 Replies

10334 Views

Last post by crina64
Fri Feb 14, 2025 7:03 am
Preciso de ajuda

Last post by rodrigoitaqui « Fri Feb 14, 2025 3:00 am
Replies: 5
by rodrigoitaqui » Sat Feb 08, 2025 4:11 pm

5 Replies

17860 Views

Last post by rodrigoitaqui
Fri Feb 14, 2025 3:00 am
Migrating Help desk between different Hosts and enviroment

Last post by Klemen « Wed Feb 12, 2025 5:16 pm
Replies: 1
by Derrick Jud Tech » Tue Feb 11, 2025 8:12 pm

1 Replies

7164 Views

Last post by Klemen
Wed Feb 12, 2025 5:16 pm
assigning a ticket does not send an email

Last post by Klemen « Fri Feb 07, 2025 9:03 am
Replies: 1
by peter111961 » Thu Feb 06, 2025 9:18 pm

1 Replies

10638 Views

Last post by Klemen
Fri Feb 07, 2025 9:03 am
Rename the Hesk folder

Last post by Klemen « Thu Feb 06, 2025 3:44 pm
Replies: 1
by crina64 » Thu Feb 06, 2025 9:57 am

1 Replies

7788 Views

Last post by Klemen
Thu Feb 06, 2025 3:44 pm
Shows ticket attachments on screen (without downloading them)

Last post by Klemen « Thu Feb 06, 2025 3:40 pm
Replies: 4
by ztank » Tue Feb 04, 2025 11:03 am

4 Replies

12720 Views

Last post by Klemen
Thu Feb 06, 2025 3:40 pm
How to change read rules

Last post by Klemen « Wed Feb 05, 2025 10:01 am
Replies: 9
by microwaretm » Mon Feb 03, 2025 8:30 am

9 Replies

19034 Views

Last post by Klemen
Wed Feb 05, 2025 10:01 am
change helpdesk text on admin page

Last post by crina64 « Wed Feb 05, 2025 8:33 am
Replies: 1
by crina64 » Wed Feb 05, 2025 8:28 am

1 Replies

6653 Views

Last post by crina64
Wed Feb 05, 2025 8:33 am
Disable delete of ticket reply

Last post by Klemen « Tue Feb 04, 2025 4:28 pm
Replies: 4
by tigertron007 » Sat Feb 01, 2025 2:15 am

4 Replies

12571 Views

Last post by Klemen
Tue Feb 04, 2025 4:28 pm
Update from 3.4.6 to 3.5.1

Last post by reconx2 « Tue Feb 04, 2025 7:08 am
Replies: 2
by reconx2 » Mon Feb 03, 2025 11:05 am

2 Replies

9394 Views

Last post by reconx2
Tue Feb 04, 2025 7:08 am
Add more Customer field

Last post by Klemen « Fri Jan 31, 2025 9:14 am
Replies: 5
by csaba911 » Sun Jan 26, 2025 4:56 am

5 Replies

14648 Views

Last post by Klemen
Fri Jan 31, 2025 9:14 am
Login Edge is Not working

Last post by Klemen « Fri Jan 31, 2025 9:11 am
Replies: 3
by Feelivi » Thu Jan 30, 2025 12:23 pm

3 Replies

9986 Views

Last post by Klemen
Fri Jan 31, 2025 9:11 am
Deactive Verification and other questions

Last post by Klemen « Thu Jan 30, 2025 2:50 pm
Replies: 4
by Feelivi » Wed Jan 22, 2025 1:36 pm

4 Replies

10890 Views

Last post by Klemen
Thu Jan 30, 2025 2:50 pm
Probleme Oauth avec MSO 365

Last post by jc lelyonnais « Thu Jan 30, 2025 7:00 am
Replies: 8
by jc lelyonnais » Mon Jan 27, 2025 9:24 pm

8 Replies

15725 Views

Last post by jc lelyonnais
Thu Jan 30, 2025 7:00 am
Ticket History expanded by default rather than collapsed in admin_ticket.php page

Last post by Klemen « Tue Jan 28, 2025 9:37 pm
Replies: 1
by ztank » Tue Jan 28, 2025 9:08 pm

1 Replies

7325 Views

Last post by Klemen
Tue Jan 28, 2025 9:37 pm
Could not send email notifications. Please notify webmaster at ...

Last post by Klemen « Tue Jan 28, 2025 5:27 pm
Replies: 1
by ztank » Mon Jan 27, 2025 8:26 pm

1 Replies

6929 Views

Last post by Klemen
Tue Jan 28, 2025 5:27 pm
Having all agents and admin using non english profile ends up not sending New Ticket email

Last post by ztank « Sun Jan 26, 2025 6:54 pm
Replies: 4
by ztank » Fri Jan 24, 2025 9:21 pm

4 Replies

10303 Views

Last post by ztank
Sun Jan 26, 2025 6:54 pm
How can I set that all new support requests come up automatically?

Last post by Klemen « Sun Jan 26, 2025 6:06 pm
Replies: 1
by Ildar Yumatov » Sun Jan 26, 2025 10:21 am

1 Replies

6370 Views

Last post by Klemen
Sun Jan 26, 2025 6:06 pm
Hide agent name in last replier section

Last post by Klemen « Sun Jan 26, 2025 9:51 am
Replies: 5
by ztank » Sat Jan 25, 2025 8:55 pm

5 Replies

11401 Views

Last post by Klemen
Sun Jan 26, 2025 9:51 am
Secure Area Duration setting not honored?

Last post by Klemen « Sat Jan 25, 2025 10:33 am
Replies: 7
by ztank » Sat Jan 18, 2025 9:37 pm

7 Replies

14152 Views

Last post by Klemen
Sat Jan 25, 2025 10:33 am
Customer information in Ticket Details

Last post by Klemen « Fri Jan 24, 2025 12:55 pm
Replies: 1
by Cegri » Fri Jan 24, 2025 11:29 am

1 Replies

6072 Views

Last post by Klemen
Fri Jan 24, 2025 12:55 pm
Optimising Storage: Managing Ticket Attachments Efficiently

Last post by Klemen « Fri Jan 24, 2025 12:54 pm
Replies: 3
by adildev89 » Tue Jan 21, 2025 5:33 pm

3 Replies

8398 Views

Last post by Klemen
Fri Jan 24, 2025 12:54 pm
FYI - Add a Nice Go to reply button in the view ticket page

Last post by Klemen « Fri Jan 24, 2025 12:52 pm
Replies: 3
by corsari » Thu Jan 23, 2025 9:56 pm

3 Replies

7757 Views

Last post by Klemen
Fri Jan 24, 2025 12:52 pm
Multiple customers with the same email address

Last post by Klemen « Tue Jan 21, 2025 1:36 pm
Replies: 3
by ztank » Mon Jan 20, 2025 4:32 pm

3 Replies

7583 Views

Last post by Klemen
Tue Jan 21, 2025 1:36 pm
Why note add or edit is not logged in the Ticket History?

Last post by ztank « Mon Jan 20, 2025 4:34 pm
Replies: 4
by ztank » Sun Dec 29, 2024 11:28 am

4 Replies

9071 Views

Last post by ztank
Mon Jan 20, 2025 4:34 pm
How can I set ticket deadline to 3 hours ?

Last post by Klemen « Fri Jan 17, 2025 4:54 pm
Replies: 1
by ithelpdesk.hsvp » Fri Jan 17, 2025 4:45 pm

1 Replies

3282 Views

Last post by Klemen
Fri Jan 17, 2025 4:54 pm
Default category for tickets originated from email pipe

Last post by Klemen « Wed Jan 15, 2025 7:47 pm
Replies: 1
by ztank » Wed Jan 15, 2025 4:59 pm

1 Replies

3137 Views

Last post by Klemen
Wed Jan 15, 2025 7:47 pm
Theme broken after update

Last post by dimitris « Wed Jan 15, 2025 4:00 pm
Replies: 2
by dimitris » Wed Jan 15, 2025 8:51 am

2 Replies

3982 Views

Last post by dimitris
Wed Jan 15, 2025 4:00 pm
Reopen Tickets - Does not appear in the list

Last post by Steph « Wed Jan 15, 2025 1:55 pm
Replies: 4
by Steph » Wed Jan 15, 2025 11:11 am

4 Replies

5152 Views

Last post by Steph
Wed Jan 15, 2025 1:55 pm
New version of HESK: 3.5.2

Last post by Klemen « Sun Jan 12, 2025 11:13 am

by Klemen » Sun Jan 12, 2025 11:13 am

0 Replies

6998 Views

Last post by Klemen
Sun Jan 12, 2025 11:13 am
Organizations ( customer users )

Last post by Klemen « Thu Jan 09, 2025 11:38 am
Replies: 1
by lukas.krivda » Thu Jan 09, 2025 10:26 am

1 Replies

3947 Views

Last post by Klemen
Thu Jan 09, 2025 11:38 am
Ticket Overview Customer

Last post by Klemen « Wed Jan 08, 2025 8:04 pm
Replies: 1
by Feelivi » Wed Jan 08, 2025 6:39 pm

1 Replies

2962 Views

Last post by Klemen
Wed Jan 08, 2025 8:04 pm
Remove attachment display on customer ticket view page

Last post by Klemen « Tue Jan 07, 2025 2:35 pm
Replies: 1
by sheldondebeer » Tue Jan 07, 2025 10:58 am

1 Replies

3011 Views

Last post by Klemen
Tue Jan 07, 2025 2:35 pm
Bug: Large content in WYSIWYG Editor breaks DB Query + "Solution"

Last post by Klemen « Mon Jan 06, 2025 5:03 pm
Replies: 5
by DReffects » Thu Jun 03, 2021 10:18 pm

5 Replies

5916 Views

Last post by Klemen
Mon Jan 06, 2025 5:03 pm
2 issues with piping

Last post by teodorpav « Sat Jan 04, 2025 10:57 pm
Replies: 35
by ashenfire » Sat Jan 14, 2017 5:07 am
1

2

3
35 Replies

24867 Views

Last post by teodorpav
Sat Jan 04, 2025 10:57 pm

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