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Hesk - helpdesk software

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New version of HESK: 3.6.3

Last post by Klemen « Tue Jul 15, 2025 3:58 pm
Replies: 3
by Klemen » Wed Jun 11, 2025 6:46 pm

3 Replies

486 Views

Last post by Klemen
Tue Jul 15, 2025 3:58 pm
READ THIS BEFORE POSTING

Last post by Klemen « Sat Apr 23, 2005 10:02 pm

by Klemen » Sat Apr 23, 2005 10:02 pm

0 Replies

30790 Views

Last post by Klemen
Sat Apr 23, 2005 10:02 pm

Topics

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Last post

Probleme Oauth avec MSO 365

Last post by jc lelyonnais « Thu Jan 30, 2025 7:00 am
Replies: 8
by jc lelyonnais » Mon Jan 27, 2025 9:24 pm

8 Replies

15843 Views

Last post by jc lelyonnais
Thu Jan 30, 2025 7:00 am
Ticket History expanded by default rather than collapsed in admin_ticket.php page

Last post by Klemen « Tue Jan 28, 2025 9:37 pm
Replies: 1
by ztank » Tue Jan 28, 2025 9:08 pm

1 Replies

7393 Views

Last post by Klemen
Tue Jan 28, 2025 9:37 pm
Could not send email notifications. Please notify webmaster at ...

Last post by Klemen « Tue Jan 28, 2025 5:27 pm
Replies: 1
by ztank » Mon Jan 27, 2025 8:26 pm

1 Replies

7055 Views

Last post by Klemen
Tue Jan 28, 2025 5:27 pm
Having all agents and admin using non english profile ends up not sending New Ticket email

Last post by ztank « Sun Jan 26, 2025 6:54 pm
Replies: 4
by ztank » Fri Jan 24, 2025 9:21 pm

4 Replies

10383 Views

Last post by ztank
Sun Jan 26, 2025 6:54 pm
How can I set that all new support requests come up automatically?

Last post by Klemen « Sun Jan 26, 2025 6:06 pm
Replies: 1
by Ildar Yumatov » Sun Jan 26, 2025 10:21 am

1 Replies

6442 Views

Last post by Klemen
Sun Jan 26, 2025 6:06 pm
Hide agent name in last replier section

Last post by Klemen « Sun Jan 26, 2025 9:51 am
Replies: 5
by ztank » Sat Jan 25, 2025 8:55 pm

5 Replies

11484 Views

Last post by Klemen
Sun Jan 26, 2025 9:51 am
Secure Area Duration setting not honored?

Last post by Klemen « Sat Jan 25, 2025 10:33 am
Replies: 7
by ztank » Sat Jan 18, 2025 9:37 pm

7 Replies

14288 Views

Last post by Klemen
Sat Jan 25, 2025 10:33 am
Customer information in Ticket Details

Last post by Klemen « Fri Jan 24, 2025 12:55 pm
Replies: 1
by Cegri » Fri Jan 24, 2025 11:29 am

1 Replies

6142 Views

Last post by Klemen
Fri Jan 24, 2025 12:55 pm
Optimising Storage: Managing Ticket Attachments Efficiently

Last post by Klemen « Fri Jan 24, 2025 12:54 pm
Replies: 3
by adildev89 » Tue Jan 21, 2025 5:33 pm

3 Replies

8479 Views

Last post by Klemen
Fri Jan 24, 2025 12:54 pm
FYI - Add a Nice Go to reply button in the view ticket page

Last post by Klemen « Fri Jan 24, 2025 12:52 pm
Replies: 3
by corsari » Thu Jan 23, 2025 9:56 pm

3 Replies

7872 Views

Last post by Klemen
Fri Jan 24, 2025 12:52 pm
Multiple customers with the same email address

Last post by Klemen « Tue Jan 21, 2025 1:36 pm
Replies: 3
by ztank » Mon Jan 20, 2025 4:32 pm

3 Replies

7668 Views

Last post by Klemen
Tue Jan 21, 2025 1:36 pm
Why note add or edit is not logged in the Ticket History?

Last post by ztank « Mon Jan 20, 2025 4:34 pm
Replies: 4
by ztank » Sun Dec 29, 2024 11:28 am

4 Replies

9155 Views

Last post by ztank
Mon Jan 20, 2025 4:34 pm
How can I set ticket deadline to 3 hours ?

Last post by Klemen « Fri Jan 17, 2025 4:54 pm
Replies: 1
by ithelpdesk.hsvp » Fri Jan 17, 2025 4:45 pm

1 Replies

3312 Views

Last post by Klemen
Fri Jan 17, 2025 4:54 pm
Default category for tickets originated from email pipe

Last post by Klemen « Wed Jan 15, 2025 7:47 pm
Replies: 1
by ztank » Wed Jan 15, 2025 4:59 pm

1 Replies

3157 Views

Last post by Klemen
Wed Jan 15, 2025 7:47 pm
Theme broken after update

Last post by dimitris « Wed Jan 15, 2025 4:00 pm
Replies: 2
by dimitris » Wed Jan 15, 2025 8:51 am

2 Replies

4009 Views

Last post by dimitris
Wed Jan 15, 2025 4:00 pm
Reopen Tickets - Does not appear in the list

Last post by Steph « Wed Jan 15, 2025 1:55 pm
Replies: 4
by Steph » Wed Jan 15, 2025 11:11 am

4 Replies

5196 Views

Last post by Steph
Wed Jan 15, 2025 1:55 pm
New version of HESK: 3.5.2

Last post by Klemen « Sun Jan 12, 2025 11:13 am

by Klemen » Sun Jan 12, 2025 11:13 am

0 Replies

7051 Views

Last post by Klemen
Sun Jan 12, 2025 11:13 am
Organizations ( customer users )

Last post by Klemen « Thu Jan 09, 2025 11:38 am
Replies: 1
by lukas.krivda » Thu Jan 09, 2025 10:26 am

1 Replies

3963 Views

Last post by Klemen
Thu Jan 09, 2025 11:38 am
Ticket Overview Customer

Last post by Klemen « Wed Jan 08, 2025 8:04 pm
Replies: 1
by Feelivi » Wed Jan 08, 2025 6:39 pm

1 Replies

2981 Views

Last post by Klemen
Wed Jan 08, 2025 8:04 pm
Remove attachment display on customer ticket view page

Last post by Klemen « Tue Jan 07, 2025 2:35 pm
Replies: 1
by sheldondebeer » Tue Jan 07, 2025 10:58 am

1 Replies

3051 Views

Last post by Klemen
Tue Jan 07, 2025 2:35 pm
Bug: Large content in WYSIWYG Editor breaks DB Query + "Solution"

Last post by Klemen « Mon Jan 06, 2025 5:03 pm
Replies: 5
by DReffects » Thu Jun 03, 2021 10:18 pm

5 Replies

5956 Views

Last post by Klemen
Mon Jan 06, 2025 5:03 pm
2 issues with piping

Last post by teodorpav « Sat Jan 04, 2025 10:57 pm
Replies: 35
by ashenfire » Sat Jan 14, 2017 5:07 am
1

2

3
35 Replies

25052 Views

Last post by teodorpav
Sat Jan 04, 2025 10:57 pm
MySQL said: Access denied for user 'hesk_owner'@'localhost' (using password: YES)

Last post by Klemen « Thu Jan 02, 2025 8:11 pm
Replies: 7
by christcpd » Wed Jun 24, 2020 9:00 pm

7 Replies

7875 Views

Last post by Klemen
Thu Jan 02, 2025 8:11 pm
Hesk update 2.4.6 to 3.5.1 database error

Last post by perizia « Thu Jan 02, 2025 6:45 pm
Replies: 2
by perizia » Thu Jan 02, 2025 10:15 am

2 Replies

3279 Views

Last post by perizia
Thu Jan 02, 2025 6:45 pm
[SOLVED] HESK 3.5.1 - Knowledgebase searches always returning zero results

Last post by corsari « Wed Jan 01, 2025 7:06 pm
Replies: 2
by corsari » Wed Jan 01, 2025 6:51 pm

2 Replies

2983 Views

Last post by corsari
Wed Jan 01, 2025 7:06 pm
[SOLVED] Add the customer email in the landing page after new ticket creation

Last post by Klemen « Wed Jan 01, 2025 6:50 pm
Replies: 4
by corsari » Mon Dec 30, 2024 9:52 am

4 Replies

4154 Views

Last post by Klemen
Wed Jan 01, 2025 6:50 pm
[SOLVED] HESK 3.5.1 - German language not showing

Last post by corsari « Wed Jan 01, 2025 6:37 pm
Replies: 4
by corsari » Sun Dec 29, 2024 4:35 pm

4 Replies

4199 Views

Last post by corsari
Wed Jan 01, 2025 6:37 pm
Disable HESK email sending

Last post by ztank « Wed Jan 01, 2025 6:22 pm
Replies: 2
by ztank » Mon Dec 30, 2024 8:43 am

2 Replies

2861 Views

Last post by ztank
Wed Jan 01, 2025 6:22 pm
Same Password from other database?

Last post by KeepRewarding « Wed Jan 01, 2025 3:24 pm
Replies: 4
by KeepRewarding » Mon Dec 30, 2024 12:08 pm

4 Replies

4008 Views

Last post by KeepRewarding
Wed Jan 01, 2025 3:24 pm
Emails aren't sending

Last post by Klemen « Wed Jan 01, 2025 3:05 pm
Replies: 1
by Bluedragon42 » Tue Dec 31, 2024 3:59 pm

1 Replies

2254 Views

Last post by Klemen
Wed Jan 01, 2025 3:05 pm
Merge Ticket

Last post by Klemen « Wed Jan 01, 2025 2:55 pm
Replies: 9
by CERMS » Wed Mar 13, 2024 5:23 am

9 Replies

9275 Views

Last post by Klemen
Wed Jan 01, 2025 2:55 pm
[SOLVED] HESK 3.5.1 - submitting new articles in knowledgebase leads to a white page

Last post by corsari « Sun Dec 29, 2024 5:57 pm
Replies: 1
by corsari » Sun Dec 29, 2024 5:03 pm

1 Replies

2004 Views

Last post by corsari
Sun Dec 29, 2024 5:57 pm
Top left corner logo/header customization via custom-test.php file half works...

Last post by ztank « Sun Dec 29, 2024 3:15 pm
Replies: 5
by ztank » Thu Dec 19, 2024 6:20 pm

5 Replies

3436 Views

Last post by ztank
Sun Dec 29, 2024 3:15 pm
Email isn't changing

Last post by Klemen « Fri Dec 27, 2024 4:49 pm
Replies: 1
by Bluedragon42 » Fri Dec 27, 2024 1:55 pm

1 Replies

1728 Views

Last post by Klemen
Fri Dec 27, 2024 4:49 pm
Pseudo API

Last post by Klemen « Mon Dec 23, 2024 10:58 am
Replies: 5
by shddcit » Fri Sep 20, 2024 6:06 pm

5 Replies

5535 Views

Last post by Klemen
Mon Dec 23, 2024 10:58 am
agent unable to view all customers even though the "View all customers (but not manage them)" feature is turned on.

Last post by Klemen « Fri Dec 20, 2024 1:24 pm
Replies: 3
by ztank » Thu Dec 19, 2024 4:20 pm

3 Replies

2031 Views

Last post by Klemen
Fri Dec 20, 2024 1:24 pm
Feature request: Add "Spam" status

Last post by Klemen « Wed Dec 18, 2024 6:43 pm
Replies: 1
by Cegri » Sun Dec 15, 2024 10:39 am

1 Replies

1268 Views

Last post by Klemen
Wed Dec 18, 2024 6:43 pm
Feature request - Ability for Customer to change the "Object" or "Edit" their own tickets.

Last post by Klemen « Sat Dec 14, 2024 1:12 pm
Replies: 3
by gozer » Wed Dec 11, 2024 1:40 am

3 Replies

1617 Views

Last post by Klemen
Sat Dec 14, 2024 1:12 pm
Ticket was not created from email

Last post by Klemen « Fri Dec 13, 2024 5:36 pm
Replies: 1
by ixx13 » Fri Dec 13, 2024 10:27 am

1 Replies

1012 Views

Last post by Klemen
Fri Dec 13, 2024 5:36 pm
Subject lenght problem

Last post by Klemen « Thu Dec 12, 2024 6:31 pm
Replies: 3
by piktukas » Wed Dec 11, 2024 2:34 pm

3 Replies

1503 Views

Last post by Klemen
Thu Dec 12, 2024 6:31 pm
MFA auth error when using codes from app

Last post by Klemen « Tue Dec 10, 2024 4:18 pm
Replies: 1
by krolli » Tue Dec 10, 2024 12:51 am

1 Replies

888 Views

Last post by Klemen
Tue Dec 10, 2024 4:18 pm
Feature request - Customize Email subject line

Last post by Klemen « Thu Dec 05, 2024 4:01 pm
Replies: 3
by theUsername » Thu Dec 05, 2024 1:48 pm

3 Replies

1907 Views

Last post by Klemen
Thu Dec 05, 2024 4:01 pm
Require first and last name

Last post by Klemen « Wed Dec 04, 2024 4:44 pm
Replies: 5
by michalhana99 » Tue Nov 26, 2024 3:21 pm

5 Replies

2604 Views

Last post by Klemen
Wed Dec 04, 2024 4:44 pm
Feature request - Allow Knowledgebase by customer

Last post by theUsername « Mon Dec 02, 2024 8:56 pm
Replies: 2
by theUsername » Mon Dec 02, 2024 8:16 pm

2 Replies

1088 Views

Last post by theUsername
Mon Dec 02, 2024 8:56 pm
Possible error auto-assigned not selected when creating new ticket

Last post by Klemen « Mon Dec 02, 2024 8:37 pm
Replies: 1
by theUsername » Mon Dec 02, 2024 8:08 pm

1 Replies

988 Views

Last post by Klemen
Mon Dec 02, 2024 8:37 pm
Piping multiple emails in Cc and To into Followers

Last post by Klemen « Mon Dec 02, 2024 8:35 pm
Replies: 1
by Cegri » Sat Nov 30, 2024 10:42 am

1 Replies

992 Views

Last post by Klemen
Mon Dec 02, 2024 8:35 pm
Customer e-mails are always sent in default language

Last post by Klemen « Mon Dec 02, 2024 8:34 pm
Replies: 6
by Cegri » Thu Nov 28, 2024 2:42 pm

6 Replies

2092 Views

Last post by Klemen
Mon Dec 02, 2024 8:34 pm
Automatic login html page

Last post by theUsername « Mon Dec 02, 2024 7:41 pm
Replies: 2
by theUsername » Wed Nov 27, 2024 8:49 pm

2 Replies

1362 Views

Last post by theUsername
Mon Dec 02, 2024 7:41 pm
Suggestion for pinning a ticket for a customer

Last post by Klemen « Fri Nov 29, 2024 8:13 pm
Replies: 5
by Steph » Sat Nov 23, 2024 12:06 pm

5 Replies

2041 Views

Last post by Klemen
Fri Nov 29, 2024 8:13 pm
Auto fill customer name in creating a new ticket

Last post by Klemen « Fri Nov 29, 2024 8:11 pm
Replies: 1
by venkat » Thu Nov 28, 2024 12:14 pm

1 Replies

874 Views

Last post by Klemen
Fri Nov 29, 2024 8:11 pm

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