NEW version of HESK: 2.2

[Klemen]

I am happy to announce a new version of HESK has been released.

DATE: 9th June 2010
VERSION: 2.2
DOWNLOAD FROM THE HESK WEBSITE: http://www.hesk.com


What's new in version 2.2:
- assign owners to tickets (assign tickets to individual staff members)
- admin panel shows last repliers' name
- more information can be entered into e-mails (category, message, ticket owner, custom fields)
- staff can now submit tickets
- added reporting features
- added staff private messages
- check for duplicate tracking ID
- improved ticket searching
- fixed bug where edit_post rewrites session variables when register_globals is enabled
- fixed bug where e-mails and URLs don't show correctly when editing ticket
- fixed bug where last replier didn't show correctly after deleting a post
- lock/unlock individual tickets
- new way of suggesting KB articles
- ticket history log (who closed, opened, locked or unlocked a ticket)
- more user-friendly error and success message handling
- added checks to fight CSRF-type attacks
- generate URLs that will pre-load category selection when submitting new tickets
- settings will now accept localhost URLs
- purge attachments when the ticket is deleted
- disable customer setting ticket priority level
- a number of minor changes and fixes.

What's old? Even with the new website HESK is still FREE! Although you are invited to support the project by purchasing a license:
https://www.hesk.com/buy.php


Please report any problems to this forum.

[tb1254]

Klemen,

Thanks for the update. Some great features added.

[limcc]

Hi,

I have installed the new version of Hesk 2.2 and I could not get any tickets displayed under the Reports page. Although i have created a few tcikets, the reports using different selection shows zero tickets for all types. Can you advise.


I am using MySQL 5.1.36
Apache 2.2.11

PHP 5.3.0

[Klemen]

For any problems please post a new topic and include all the requested information. Thanks.