Custom Subject Email add %%name%% to special tags

[arcanisgk]

i am using HESK 2.6.2

and i am try to insert %%NAME%% on the subjet of mail:

Code: Select all

// EMAIL SUBJECTS
$hesklang['new_ticket_staff']       = '[#%%TRACK_ID%%] de %%NAME%% Nuevo Ticket: %%SUBJECT%%';
$hesklang['ticket_received']        = '[#%%TRACK_ID%%] de %%NAME%% Ticket recibido: %%SUBJECT%%';
$hesklang['ticket_assigned_to_you'] = '[#%%TRACK_ID%%] de %%NAME%% Ticket asignado: %%SUBJECT%%';
$hesklang['new_reply_by_customer']  = '[#%%TRACK_ID%%] de %%NAME%% Nueva respuesta para: %%SUBJECT%%';
$hesklang['new_reply_by_staff']     = '[#%%TRACK_ID%%] de %%NAME%% Nueva respuesta para: %%SUBJECT%%';
$hesklang['category_moved']         = '[#%%TRACK_ID%%] de %%NAME%% Ticket movido: %%SUBJECT%%';
$hesklang['new_note']               = '[#%%TRACK_ID%%] de %%NAME%% Nota agregada a: %%SUBJECT%%';
$hesklang['new_pm']                 = 'Nuevo Mensaje privado: %%SUBJECT%%';
$hesklang['forgot_ticket_id']       = 'Lista de tus tickets de soporte';

and not work, thank to all help .

[arcanisgk]

Resolved, and you can edit the functions of email. inc/email_functions.inc

Should the administrator can add custom fields if you want to insert into the body of the message and the subject.

I'm trying to function in most email sent

[smegnl]

Care to share more detail?