Stop pop3 tickets from receiving "Ticket Received:" emails

[justins]

Write your message below:
Hi,
I'm trying to stop customers from getting the "Ticket Received:" notification and I was able to turn it off for submissions received via the web form hosted on my site a while ago but I started letting people email me tickets now and for some reason, the email is still going out to people who send tickets via email that I import via the POP3 import method.

If anyone could show me the line of code to edit in order to stop the email from going out to the pop3 imports, I'd be very grateful.

Thanks,
Justin

[Tinydan]

In inc/pipe_functions.inc.php you need to find:

Code: Select all

hesk_notifyCustomer()

and comment it out so it'll look like:

Code: Select all

//hesk_notifyCustomer()

that should stop any tickets coming through via email getting the ticket received notification.

[justins]

Worked perfectly.. Thanks a million.